Customer Support & FAQ

Q1: Where do I Login?

Q2: I need a password

Q3: I forgot my password.

Q4: I paid Twice. Help!

Q5: Can I print the Exams?

Q6: Why a blank Screen?

Q7: Troubleshooting Tips

Q1: I forgot where to log in – how do I get back in to my total access page which I paid for?

A: You should have received an email from FWYN, LLC shortly after your purchase (usually within 1 hour during our business hours). That email has a link to where you will log in. The email also contains your password. That email is very important. Make sure you print it out for future reference. Please check your email before contacting FWYN, LLC. No matter what email client you use, be certain to check your junk mail or spam mail folders if you cannot find our email. One way to be certain you receive future email from us, is to add our email address to your address book or contacts. You are welcome to contact us at customer_support@onlinepracticeexam.com, however, if you cannot locate the email.

Q2: I paid for Total Access, but I haven’t received a password yet.

A: Immediately upon completing your purchase, you were taken to a page where you were given a password at that time. You should also receive an email from FWYN, LLC (usually within 1 hour during our business hours) after your purchase was complete which will give you the information you need in order to log in with your password. No matter what email client you use, be certain to check your junk mail or spam mail folders if you cannot find our email. One way to be certain you receive future email from us, is to add our email address to your address book or contacts. You are welcome to contact us at customer_support@onlinepracticeexam.com, if you cannot locate an email we sent regarding your user id, password and log in information.

Q3: I forgot my password and I did not write it down, and I did not save my confirmation email. How do I get a new one?

A: You must email us at customer_support@onlinepracticeexam.com, and we will send you the password. Be certain to include in the email: The name of the individual who was billed and their email address if it is different than the email you are inquiring from as well as the name of the service you purchased (such as: Total Access).

Q4: I accidentally paid for Total Access twice. Help!

A: Please contact us by email: customer_support@onlinepracticeexam.com to resolve this issue.

Q5: I would like to print questions and answers on this exam – do you provide this?

Yes, we have an eBook with 800 questions and answers from our Manicurist Total Access! Click here for more information:Manicuring Practice Exam eBook

Q6: When I click an exam link on the Total Access Page to begin a new exam, all I see is a blank screen. Is this supposed to happen?

A: The first time you access purchased exams, you may experience a blank screen for several seconds, or even minutes, depending on the speed of your internet connection. This is normal. Please be patient while your exams download. After a specific exam has been downloaded the first time, it should download much quicker subsequently when you access the same exam again. Our exams work best with Google Chrome.

Q7: When I tried to log in, I got an error page. What do I do now?

A: |1 | Before anything else, simply click the “refresh" button on your browser.

| 2 | If clicking the refresh button does not work, please restart your computer (close all open applications first)

|3 | If neither of the above remedies work, please contact us at customer_support@onlinepracticeexam.com . Our site could be experiencing a temporary technical issue.

Do you have a question that is not listed on this page? Please contact us at: Email: customer_support@onlinepracticeexam.com

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